Help & FAQ

Purchasing Process

Do you offer a warranty on your products?

Yes, all our products come with a one-year warranty. For assistance with your order, please contact our
customer care team

Is there somewhere I can go to view the product prior to purchasing?

We are an online-only store, so we do not have a physical location to view products. However, we provide
detailed photos and descriptions on each product page. If you need more details or additional photos, our
team will be happy to help

How do I place an order?

You can order products from our website.

Can I place an order if I live outside INDIA?

Yes, you can place an order for our product outside India. You can contact our customer care

I made a mistake when ordering and have an issue with my order. What should I do?

You can contact our customer care team for assistance with your order

How to purchase for Commercial Projects/ Bulk Orders?

Kindly email your requirements on info@elvm.in

Products

Will the products be same as what I see on your website?

Depending on the screen settings and resolution of your device, there may be a slight variance in fabric
colour and wood polish between the image and the actual product. Additionally, wood and marble grains will
vary from product to product, especially in the case of solid wood furniture. For personalised assistance with
your order, you can contact our customer care

How can I view your material and see a sample before ordering?

We can send a sample on minimum cost with zero shipping cost.

How accurately are the product colors shown on your website?

Please note that the wood texture, wood finish, and fabric color of the actual product may vary slightly from
what you see on your device due to screen settings and resolution. For personalized assistance with your
order, please feel free to contact our customer care

If I share my room pictures with you, will you be able to suggest furniture?

Yes, if you share pictures of your room, we can suggest suitable furniture based on the style, space, and
existing elements in your room. This can help create a cohesive and aesthetically pleasing design. For further
assistance, please get in touch with our customer care team

ACCOUNT CREATION AND PAYMENTS

How does the Bank transfer/ Cheque Payment option work?

We accept bank transfers (NEFT/RTGS) for electronic payments and cheques for physical payments.

Do your prices include Taxes?

All prices listed on the website include taxes.

I need personal assistance with my order. Who can I contact?

You can contact our customer care team for personal assistance with your order

What payment types do you accept?

We accept the following types of payments: Credit Cards, Debit Cards, Net Banking, Bank Transfer/Cheque
Payment, UPI, and Wallet. Cash on Delivery (COD) is not available at this time

Is it safe to use my credit card on your site?

Of course! Shopping with ELVM is completely safe. We make sure that every credit card transaction takes
place within a secure environment. We do not keep your credit card information after your order is complete;
instead, it is sent directly to our banks

What should I do if a transaction fails?

If a transaction fails, it may be due to various reasons. Please make sure of the following:- The information provided to the payment gateway is accurate, including account details, billing address,
and password (for net banking).- Your Internet connection remains stable throughout the process.
If your account has been debited after a payment failure, the amount will be refunded within 7 working days.
If you have any questions or need further clarification, please contact our customer care.

GST RELATED QUESTION

How I can get my invoice/gst invoice against order number?

For Invoice/GST invoices, please contact customer care to receive it via Gmail or Whatsapp, based on your preference.

For any questions & queries, please contact us:

Elvm
Email: support@elvmhomes.com
Phone: +91-7690972000